Superviseur, centre d’appels
- Laval, QC
- Sur place
- Publié 8 sept. 2026
- 1 poste
Ouvre un site externe
- Type d’emploi
- Temps plein
- Niveau d’expérience
- Intermédiaire · 3+ ans
- Postuler avant le
- 8 oct. 2026
- Langue de l’offre
- français
- Heures de travail
- 40 heures par semaine
- Niveau d’expérience
- Mid-Senior level
- Mode de candidature
- La candidature directe est offerte
Résumé du poste
The Call Center Supervisor is responsible for managing agents, overseeing daily operations, and ensuring team performance meets established goals. Key duties include coaching staff, monitoring call quality, and proposing process improvements to optimize workflow.
Détails du poste
The Call Center Supervisor is responsible for managing agents, overseeing daily operations, and ensuring team performance meets established goals. Key duties include coaching staff, monitoring call quality, and proposing process improvements to optimize workflow. Candidates must be bilingual in French and English with at least 3 years of experience in a similar role. Additionally, 2 years of team management experience in a goal-oriented environment is required.
Ce que vous ferez
The Call Center Supervisor is responsible for managing agents, overseeing daily operations, and ensuring team performance meets established goals. Key duties include coaching staff, monitoring call quality, and proposing process improvements to optimize workflow.
Exigences
Candidates must be bilingual in French and English with at least 3 years of experience in a similar role. Additionally, 2 years of team management experience in a goal-oriented environment is required.
Avantages
- Competitive salary
- Annual bonus
- Group insurance after 3 months
- Group RRSP with employer contribution up to 3.5%
- Career advancement opportunities
- Exclusive employee discounts on parts
- Free on-site coffee
- Free on-site parking
Compétences indiquées
- Process Optimization · Souhaitée
- Assurance qualité · Souhaitée
- Reporting · Souhaitée
- Coaching · Souhaitée
- Team Leadership · Souhaitée
- Performance Monitoring · Souhaitée
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- Call Center Management
- Team Leadership
- Performance Monitoring
- Coaching
- Mentoring
- Staff Scheduling
- Quality Assurance
- Bilingualism (French-English)
- Reporting
- Process Optimization
- Employee Evaluation
Domaines d’emploi
- Customer Service & Support
- Management & Leadership
- Manufacturing
- Environmental & Sustainability