IVR / Contact Centre Architect
Offre en anglaisThe architect will design and implement voice-enabled contact center solutions integrating Salesforce Service Cloud Voice with Amazon Connect. They are responsible for translating business requirements into scalable technical specifications and leading deployment teams.
- Sur place
- Toronto, ON
- Publié 21 août 2026
- Postuler avant le 20 sept. 2026
- 1 poste
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Résumé du poste
Job title: IVR / Contact Centre Solution Architect Location: Toronto, ON Duration: Long Term Contract Job Description: Role Descriptions: IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice(1) Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).(2) Should have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences.(3) Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.(4) Experience in Implementing Omni-channel Routing for Voice and Digital Channels| also Salesforce Agent Force.(5) Experience Customizing Salesforce Components Apex| Flows and Process Builders.(6) Translate the Business Requirement into Scalable Contact center Designs| and Technical-Specifications.(7) Design SCV Solutions Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.(8) Understanding and experience on IVR Flows| Queues| Routing Profiles and Contact Lens.(9) Support Deployment and Lead the Teams.(10) Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect)
Ce que vous ferez
The architect will design and implement voice-enabled contact center solutions integrating Salesforce Service Cloud Voice with Amazon Connect. They are responsible for translating business requirements into scalable technical specifications and leading deployment teams.
Exigences
Candidates must have expertise in CRM, telephony, and Salesforce customization using Apex and Flows. Experience with IVR flows, Omni-channel routing, and Amazon Connect is essential for delivering optimized voice experiences.
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- Salesforce Service Cloud Voice
- Amazon Connect
- IVR Design
- CRM
- Telephony
- Omni-channel Routing
- Salesforce Agent Force
- Apex
- Salesforce Flows
- Process Builders
- Technical Specification Design
- Contact Lens
- Routing Profiles
- Contact Center Architecture
Domaines d’emploi
- Technology
- Software
- Consulting
- Customer Service & Support
- Engineering
Renseignements supplémentaires
- Expérience minimale
- 5+ ans
- Postuler avant le
- 20 sept. 2026
- Langue de l’offre
- anglais
- Heures de travail
- 40 heures par semaine
- Niveau d’expérience
- Mid-Senior level
- Mode de candidature
- La candidature directe est offerte