Bilingual Customer Service Representative

Résumé du poste

The role provides business support, advice, and guidance to sales and service colleagues while acting as a trusted advisor for business processes and policies. Responsibilities include analyzing data to provide insights, managing operational issues, and supporting the execution of strategic initiatives.

Détails du poste

Application Deadline: 09/23/2026 Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Customer Shared Services Please note the shift requirement is: 9:30 am - 6 pm EST. This is a hybrid position. The successful candidate will be expected to work on-site in Toronto once per month. Provides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e. Business Help Desks). Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Leads and participates in team projects, keeping up to date on new initiatives and processes. Executes work to deliver timely, accurate, and efficient service. Provides coaching guidance to junior team members. Analyze data and information to provide insight and recommendations. Provides first point of contact operational support to internal business partners and end clients. Provides excellent service and support for all in-scope business groups, products, policies, and procedures. Maintain solid knowledge within subject matter specialties. Notifies and provides regular updates on operational issues to business partners. Ensures Incident Management Processes are followed. May support change management of varying scope and type; tasks typically focused on execution and sustainment activities. Supports the development of tailored messaging, which may include writing, editing and distributing communications. Organizes work information to ensure accuracy and completeness. Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. PC skills (MS Word, Excel, PowerPoint) - Good. Knowledge of the business/group processes/procedures/tools/technology – Good. Knowledge of applicable risk and regulatory requirements and the impact on the business/group. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth (English and French) Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Salary: $45,000.00 - $100,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Ce que vous ferez

The role provides business support, advice, and guidance to sales and service colleagues while acting as a trusted advisor for business processes and policies. Responsibilities include analyzing data to provide insights, managing operational issues, and supporting the execution of strategic initiatives.

Exigences

Candidates must have 3-5 years of relevant experience and a post-secondary degree in a related field. Proficiency in English and French, along with strong analytical, communication, and MS Office skills, is required.

Avantages

• Health insurance • Tuition reimbursement • Accident insurance • Life insurance • Retirement savings plans • Performance-based incentives • Discretionary bonuses

Compétences indiquées

• Français · Souhaitée
• Service à la clientèle · Souhaitée
• Change Management · Souhaitée
• Incident Management · Souhaitée
• Résolution de problèmes · Souhaitée
• Analyse de données · Souhaitée
• Risk Management · Souhaitée
• MS-Office · Souhaitée
• Communication · Souhaitée
• Coaching · Souhaitée
• Relationship Building · Souhaitée
• Stakeholder Management · Souhaitée
• Anglais · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Business support
• Communication
• Analytical skills
• Problem solving
• Bilingual
• French
• English
• Relationship building
• Incident management
• Change management
• Coaching
• Data analysis
• Risk management
• Stakeholder management
• MS Office
• Influencing Skills
• Influencing Without Authority
• Bilingual (French/English)
• Business Results
• Microsoft Word
• Microsoft Excel
• Editing
• Business Process
• Business Support Systems
• Change Management
• Economic Growth
• Sales
• Group Dynamics
• Incident Management
• Problem Solving
• Milestones (Project Management)
• Microsoft PowerPoint
• Regulatory Requirements
• Risk Appetite
• Risk Management Framework
• Business Strategies
• Writing

Domaines d’emploi

• Customer Service & Support
• Finance & Accounting
• Management & Leadership
• Administrative
• Bilingual Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives