Sales Call Center Representative

Résumé du poste

The representative will make over 300 outbound telemarketing calls daily to prospective patients to convert them into new patients. They are responsible for understanding patient needs, explaining the company's value proposition, and scheduling doctor's appointments while meeting performance quotas.

Détails du poste

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role Description: This role is for a talented and competitive, full-time telemarketing Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative. Sales Representatives are required to attend a mandatory 4-week training course, 8 am - 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training. Sales center hours of operation are 5 am - 7 pm, Mon-Sat. Hours of operation are subject to change based on business needs. Core Responsibilities: Make outbound telemarketing calls to prospective patients Make 300+ outbound calls daily and work to convert them to new patients Understand patient needs and requirements and articulate Oak Street's unique proposition Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing Understand Medicare Basics and insurance Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas Other duties, as assigned Remote Work Requirements: Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems Prior remote work experience Ability to obtain high-speed internet and hardwire equipment to router/modem Distraction-free and private remote work environment required as well as reliable dependent care during working hours Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center https://www.oakstreethealth.com/locations Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC Ability to participate in classroom-style remote training sessions An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment What are we looking for? Call center outbound sales experience and/or telemarketing Comfortable in a base + bonus salary structure Proficient in learning new technology and communication tools Good attendance and time management skills are critical for success in this role Experience working with Salesforce, or similar CRM is preferred Proficient with navigating multiple systems while speaking to prospects Excellent listening and communication skills Open to constructive feedback Ability to multitask, prioritize, and manage time effectively Coachable and a desire to learn a new industry High School diploma or equivalent required; undergraduate degree preferred US work authorization Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $15.00 - $32.31 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Ce que vous ferez

The representative will make over 300 outbound telemarketing calls daily to prospective patients to convert them into new patients. They are responsible for understanding patient needs, explaining the company's value proposition, and scheduling doctor's appointments while meeting performance quotas.

Exigences

Candidates must have outbound sales or telemarketing experience and be proficient in learning new technology and communication tools. A high school diploma or equivalent is required, and applicants must be able to maintain a distraction-free, private remote work environment with high-speed internet.

Avantages

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs

Compétences indiquées

• Gestion du temps · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Telemarketing
• Outbound sales
• Rapport building
• Active listening
• Communication
• Qualification questioning
• Overcoming objections
• Closing
• Medicare basics
• Insurance knowledge
• Salesforce
• CRM
• Google Suite
• Multitasking
• Time management
• Computer literacy
• Overcoming Objections
• Outbound Calls
• Rapport Building
• Professionalism
• Constructive Feedback
• Sales Prospecting
• Time Off Management
• Conscientiousness
• Willingness To Learn
• Compassion
• Active Listening
• Customer Relationship Management
• Call Center Experience
• Computer Literacy
• Sales
• Medicare
• Time Management
• Revenue Growth
• Google Workspace

Domaines d’emploi

• Sales
• Healthcare
• Customer Service & Support
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives