Genesys Contact Center Support Engineer
Offre en anglaisProvide support and maintenance for contact center applications and cloud-native solutions. Focus on troubleshooting, root cause analysis, and managing API integrations and chatbots.
- Télétravail
- Canada
- Publié 13 août 2026
- 1 poste
Résumé du poste
Job Title: Genesys Contact Center Support Engineer II Location: Canada (REMOTE) Job Type: Contract Job Description: Required Skills: Contact Center / CCaaS Platforms Genesys Cloud preferred Contact Center application support & maintenance Cloud-native solutions API integrations Chatbots Troubleshooting & Root Cause Analysis Agile methodology SQL / HTML / HTML5 Contact Center production support experience We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Ce que vous ferez
Provide support and maintenance for contact center applications and cloud-native solutions. Focus on troubleshooting, root cause analysis, and managing API integrations and chatbots.
Exigences
Requires experience with CCaaS platforms, preferably Genesys Cloud, and production support in a contact center environment. Proficiency in SQL, HTML/HTML5, and Agile methodology is expected.
Compétences indiquées
- SQLSouhaitée
- HTMLSouhaitée
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- Contact Center
- CCaaS Platforms
- Genesys Cloud
- Application Support
- Cloud-native Solutions
- API Integrations
- Chatbots
- Troubleshooting
- Root Cause Analysis
- Agile Methodology
- SQL
- HTML
- HTML5
- Production Support
Domaines d’emploi
- Technology
- Customer Service & Support
- Software
- Engineering
- Finance & Accounting
Renseignements supplémentaires
- Expérience minimale
- 2+ ans
- Langue de l’offre
- anglais
- Heures de travail
- 40 heures par semaine
- Niveau d’expérience
- Mid-Senior level
- Mode de candidature
- La candidature directe est offerte