Customer Service Representative - Parts Counter

Résumé du poste

The representative is responsible for fulfilling customer orders, managing inquiries, and handling order entry via various communication channels. They also manage inventory levels, source products, and negotiate pricing to maximize gross profit.

Détails du poste

SUMMARY Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. Partners with Account Representatives to ensure customer satisfaction. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Product knowledge is preferred. COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Ce que vous ferez

The representative is responsible for fulfilling customer orders, managing inquiries, and handling order entry via various communication channels. They also manage inventory levels, source products, and negotiate pricing to maximize gross profit.

Exigences

Requires a high school diploma or GED with zero to three years of related experience. Candidates must possess strong communication skills, attention to detail, and moderate computer proficiency.

Avantages

• Healthcare Coverage • Retirement Savings • Vacation • Sick Pay • Holiday Pay

Compétences indiquées

• Service à la clientèle · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Order Entry
• Price Negotiation
• Inventory Management
• Sourcing
• Communication Skills
• Time Management
• Multi-tasking
• Computer Literacy
• Relationship Building
• Product Knowledge
• Business Systems
• Communication
• Customer Relationship Building
• Sales
• Gross Profit
• Information Processing
• Inventory Distribution
• Multitasking
• Purchasing
• Process Improvement
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Logistics
• Sales
• Retail
• Manufacturing
• Parts Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives