Senior Customer Service Representative (Motivator) - - Kitchener Fairway Plaza

Résumé du poste

The Senior Customer Service Representative acts as the face of the club, motivating members to reach their fitness goals and providing high-quality service. They are also responsible for administrative tasks including inventory management, equipment maintenance logs, and club event planning.

Détails du poste

SENIOR CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR) Who is a Senior Customer Service Representative (Motivator)? As the face of GoodLife Fitness, a Senior Motivator delivers high quality experiences and is considered the information source for all members and prospective members. Do you have what it takes? Passion for fitness Strong communication and customer service skills Peak attitude Multi-tasking guru Strong planning and organization skills High School diploma, or working on completion CPR certification required within 3 months of employment Must be committed to contributing to a culture that celebrates diversity, equity and inclusion and embraces social and environmental responsibility What will you be doing? Motivate and encourage the members to meet their fitness goals Greet and welcome members in a warm and friendly manner. Member needs met courteously and promptly Handle member questions and concerns with courteous and professionalism Book appointments to accommodate members needs Have knowledge and ability to sell and answer questions regarding memberships and other services Adhere to and promote monthly marketing Manage club supply inventory and place orders Track equipment maintenace and repair logs Run club errands and conduct bank runs Plan and organize club events What's in it for you? Ongoing training and development to ensure a long and successful career path Unlimited growth potential in sales and management Rewards through monthly incentives and contests Fun and energetic atmosphere to come to every day! Compensation: It is expected that the selected candidate will start at a base wage of $20.70. This position is eligible for commissions in addition to the base wage. The expected annual range of total compensation is $43,000 - $47,200 determined by the expected total number of scheduled hours per year, performance, time in the position and variable compensation earned. This job posting is for an existing vacancy. Diversity and Inclusion At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Recruitment Fraud Alert Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites. Protect yourself: GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundation positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address. If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We will never ask you to send this information via email, phone or text. Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.

Ce que vous ferez

The Senior Customer Service Representative acts as the face of the club, motivating members to reach their fitness goals and providing high-quality service. They are also responsible for administrative tasks including inventory management, equipment maintenance logs, and club event planning.

Exigences

Candidates must possess strong communication and customer service skills, along with a high school diploma or equivalent. A CPR certification is required within three months of starting the position.

Avantages

• Ongoing training and development • Unlimited growth potential • Monthly incentives • Contests

Compétences indiquées

• Service à la clientèle · Souhaitée
• Sens de l’organisation · Souhaitée
• Planning · Souhaitée
• Vente · Souhaitée
• Communication · Souhaitée
• Multi-Tasking · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• Multi-tasking
• Planning
• Organization
• Sales
• Inventory management
• Equipment maintenance
• Fitness motivation
• Management
• Training And Development
• Marketing
• Organizational Skills
• Professionalism
• Customer Service
• Energetic
• Multitasking
• Cardiopulmonary Resuscitation (CPR) Certification
• Setting Appointments
• Supply Inventory
• Bank Runs

Domaines d’emploi

• Customer Service & Support
• Sports & Recreation
• Sales
• Retail
• Customer Service Representative Manager
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives