Remote-Customer Service Representative

Résumé du poste

Manage inbound customer requests via phone, email, and chat while providing professional support for lifestyle and travel services. Document interactions and maintain quality standards to ensure a seamless customer experience.

Détails du poste

REMOTE-CUSTOMER SERVICE REPRESENTATIVE Location: Remote – Ontario, Canada Start Date: July 2026 Position Type: Permanent, Full-Time Pay Range: $20.00 - $22.00 CAD per hour This is a newly created permanent position Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers. In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands. Why you will love working with us: · Competitive hourly rate + performance-based incentives · Full-time (40 hours/week), Fixed Schedules · Paid training · RRSP Match · Medical, Dental & Vision benefits · Paid time off · Remote Work from home opportunity · No sales required What you will do: · Manage inbound customer requests through phone, email, and chat · Provide accurate and timely support for customer inquiries and service requests · Assist customers with travel-related or lifestyle loyalty program needs · Document interactions and manage cases using company systems · Maintain quality standards while meeting service and performance metrics The goal of this role is to provide professional, seamless customer experience with every interaction. What we are looking for in a successful candidate: · A passion for helping customers and solving problems · Strong communication and interpersonal skills · The ability to multitask across multiple systems and requests · Attention to detail and strong time management · Comfort working in a fast-paced, performance-driven environment Experience: · Minimum 2 years of interactive customer service experience · Call center or high-volume service experience preferred · Hospitality, travel, or loyalty program experience is highly valued · Personal global travel experience is an asset · Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued · Investigative mindset with a passion for creating extraordinary experiences Language Opportunities: We are currently recruiting individuals who are fluent (verbal and written) in English. Professional-level proficiency in any of the following additional languages is considered a strong asset: · Spanish · French · Mandarin · Cantonese · Portuguese Please note: Language placement may vary depending on the client program supported. Work Requirements: · Must located in Ontario, Canada · Ability to work a flexible schedule including evenings, weekends, and holidays · Have a private work-from-home environment with reliable hardwired internet · Ability to pass required background screening · High school diploma or equivalent is required. Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Ce que vous ferez

Manage inbound customer requests via phone, email, and chat while providing professional support for lifestyle and travel services. Document interactions and maintain quality standards to ensure a seamless customer experience.

Exigences

Requires a minimum of 2 years of interactive customer service experience and a high school diploma. Candidates must be located in Ontario, Canada, and possess strong communication skills with the ability to work flexible schedules.

Avantages

• Performance-based incentives • RRSP Match • Medical insurance • Dental insurance • Vision insurance • Paid time off • Paid training

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• interpersonal skills · Souhaitée
• Souci du détail · Souhaitée
• case management · Souhaitée
• Communication · Souhaitée
• Multitasking · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication
• Interpersonal skills
• Multitasking
• Time management
• Attention to detail
• Problem solving
• Travel coordination
• Loyalty program management
• Case management
• GDS
• Amadeus
• Sabre
• Galileo

Domaines d’emploi

• Customer Service & Support
• Hospitality
• Administrative