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Détails du poste

JOB POSTING: Graybar British Columbia www.graybarcanada.com CUSTOMER SERVICE REPRESENTATIVE (CSR) Department / Location: Burnaby, British Columbia Hiring Manager: Kevin Podmore Summary: The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals. Major Responsibilities: • Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base. • Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims. • Handle written correspondence received from and sent to customers in a timely manner. • Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution. • Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner. • Provide customer feedback to the Branch Manager in a timely fashion. • Participate in training sessions, trade shows, branch meetings and sales meetings as requested. • Keep management informed of local competition and market conditions. • Track stock out items and recommend new stock items. • Deal with product related problems such as defective products, the return of products and warranty situations. • Other duties may be assigned as needed. Preferred Skills & Experience: • Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset. • Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada’s customers. • One to three years of related sales experience considered an asset. • Must exhibit excellent time management and organizational skills. • Possess strong relationship building skills to cultivate and develop customer loyalty. • Ability to work with all levels of employees and management, both internally and externally. • Strong customer service and troubleshooting skills. • Exceptional conflict resolution, negotiation and objection handling skills. • Basic Electrical and Mathematical skills. • Excellent spoken and written communication skills. • Must demonstrate honesty and integrity. • Willingness to gain technical knowledge by attending educational workshops and reviewing publications. • Willingness to go the extra mile. • Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint. This is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships of the position.

Ce que vous ferez

The role involves proactively managing customer needs through inside sales and providing high-quality customer care to meet revenue goals. Key duties include handling order entry, pricing, billing, and coordinating technical support for clients.

Exigences

Candidates should have a minimum of a high school diploma, with a technical background or post-secondary education preferred. One to three years of related sales experience and proficiency in Microsoft Office are considered assets.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Microsoft Office · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Inside Sales
• Order Entry
• Conflict Resolution
• Negotiation
• Relationship Building
• Time Management
• Troubleshooting
• Microsoft Office
• Technical Support
• Objection Handling
• Communication Skills

Domaines d’emploi

• Customer Service & Support
• Sales
• Administrative