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Résumé du poste

Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and resolve customer issues through research and effective communication.

Détails du poste

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Bilingual Healthcare Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? You’ll work with customers to effectively schedule and plan preventive maintenance for equipment. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers via calls, emails and other message formats Conduct research to provide answers for customers to resolve their issues Utilize system tools and other resources to find the best contact information for customers and proceed to update systems Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments Mentor junior team members and provide training on best practices What You Bring to the Role 1+ year of call center experience supporting a healthcare account Familiarity with healthcare programs and applications 1+ year or more post-secondary education or 2 years of equivalent experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience Must already reside in Canada What You Can Expect Supportive of your career and professional development an inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives A Bit More About Your Role We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way. You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Ce que vous ferez

Manage incoming customer communications to schedule and plan preventive maintenance for healthcare equipment. Provide mentorship to junior team members and resolve customer issues through research and effective communication.

Exigences

Requires at least one year of call center experience supporting healthcare accounts and residency in Canada. Candidates must have a high school diploma and at least one year of post-secondary education or equivalent experience.

Avantages

• Paid Time Off • Tuition Reimbursement • Health And Wellness Incentives

Compétences indiquées

• Service à la clientèle · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Bilingual French-English
• Customer Service
• Healthcare Account Support
• Scheduling
• Preventive Maintenance Planning
• Mentoring
• Research
• Call Center Operations

Domaines d’emploi

• Customer Service & Support
• Healthcare
• Consulting