customer service representative - call centre

JOB DESCRIPTIONMidland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative (6 months contract) based in Head Office Location, Dieppe, NB.We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll-free customer service line as well as our website.The position is Monday to Friday day shift.Benefits To Joining Midland: Competitive wagesA dynamic, safe, and rewarding work environmentFree parking onsite, fitness center open 24/7, and an onsite cafeteriaGrowth and progression opportunities within Midland Transport and large network of the JD Irving group of companies. RESPONSIBILITIESRespond to inbound call inquiries in a professional and timely manner, with a focus on customer satisfactionEnsure first call resolution through problem-solving and effective call handlingEnter pickups and deliveries on timely and precise manner Coordinate special movement of freight, trace shipments and research adjustmentsDeliver excellent customer service in accordance with the company's values and policiesSupport other team members by contributing to the team effortQUALIFICATIONSEducation Required: Minimum High School diplomaYears of Experience Required: Bilingualism is mandatory (French and English)Exceptional verbal, written and listening communication skillsStrong problem-solving skillsThe ability to work effectively and efficiently with both internal and external customersAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyAbility to work both independently and in a team environmentKnowledge of Microsoft Office suitKnowledge of telephone systems and AS400 system as an asset Post-secondary education and call center experience in a fast paced environment, along with knowledge of the transportation industry are definite assetsABOUT USFounded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.We appreciate your interest in our company however only those candidates selected for an interview will be contacted.ABOUT THE TEAMAt Midland, we're not just moving freight - we're building the next generation of transportation. We've been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We're investing in technology

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13 sept. 2026