Cette offre d'emploi est expirée.

Préposé au courrier repérable

9 août 2017
Catégories Service à la clientèle
Mississauga, ON

Trace Mail Clerk

One-year contract position in Mississauga, ON

If you are bilingual, enthusiastic and driven to succeed, consider joining Canada Post as a Clerk, Trace Mail, and using your customer service skills to provide an interface between customers and Canada Post functions and/or contractors. Reporting to the Manager, Consumer Claims, you will resolve enquiries pertaining to traceable products and services, which will see you listening attentively to customers, solving problems and negotiating effectively.

YOUR DUTIES as a Trace Mail Clerk will be varied. Specifically, you will: 

  • Maintain a professional rapport with customers, authorizing and implementing the settlement and payment of claim refunds when required.
  • Demonstrate tact and confidence in your conversations with customers.
  • Accurately record information taken over the telephone.
  • Deduce pertinent information from available data and summarize this into a concise, accurate account of the customer's needs and concerns.
  • Communicate effectively with customers, both orally and in writing, in both official languages.
  • Use discretion when fulfilling customers' information demands.
  • Work under pressure, accurately calculating basic arithmetic while maintaining productivity.
  • Perform emergency procedures for items involved in major incidents and service failures.

You bring to the role of Clerk, Trace Mail, A SUCCESSFUL TRACK RECORD that includes:

  • Bilingualism – English and French.
  • 1 to 3 years of related work experience in Customer Service.
  • Experience with SAP and various software applications used by Canada Post (i.e., MS Excel, Word and Outlook).
  • Successful completion of secondary school.


Note: As part of the selection process, selected candidates will be required to complete a security screening process.


If you're ready to make a difference and discover your full potential, Canada Post delivers a variety of exciting and challenging career opportunities across the country. As one of Canada's largest employers, we're committed to attracting, retaining and developing a winning team to meet the evolving needs of Canadians and secure our future.

Canada Post offers:

A total compensation package 
• Competitive salary 
• Annual incentive program 
• Comprehensive individual and family benefits coverage 
• Vacation and leave options 
• Canada Post Registered Pension Plan

• A strong community of employees – Our employees drive innovation and ensure that our business continues to evolve to meet our customers' changing needs

• The satisfaction of a job well done – You'll be part of a winning team that touches the lives of millions


To apply for this job via the Canada Post Careers website, please click here or on the URL provided.

We thank all those who apply. Only those selected for further consideration will be contacted.

Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation. Information received relating to accommodation needs of applicants will be addressed confidentially.

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