Cette offre d'emploi est expirée.

Représentant au service à la clientèle

16 octobre 2019
Industries Produits grande consommation (Autres)
Catégories Service Clientèle, Centre d'Appels, Service à la clientèle
Montreal, QC

****La description de l'offre est offerte en anglais seulement****

Position: Customer Service Representative

Schedule: Monday to Friday - 37.5 hours per week         Location: Montreal

Are you passionate about providing outstanding service?  Are you able to listen to customer concerns and find solutions? Join our team and take part in providing the highest level of customer care for our clients.  We are looking for a Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.

At Maroline, we are a culture-first company that believes in doing the right thing for our people.  We strive to provide a work environment where you feel valued and challenged.

WHAT WE HAVE TO OFFER:

  • Competitive salary
  • Day shifts from Monday to Friday - 37.5 hours per week
  • Paid training to set you up for success
  • Permanent full-time position with Employer sponsored group insurance
  • Subsidized lunch program catered by a private chef
  • New and modern office space with contemporary work stations
  • Top of the line designer employee kitchen and lunch room
  • A collaborative environment based on Teamwork, Continuous improvement and Fun!

AS A CUSTOMER SERVICE REPRESENTATIVE, YOU WILL:

  • Ensure the highest level of customer satisfaction
  • Answer incoming phone calls in a positive, courteous and respectful manner
  • Provide customers with detailed information on high-end appliances
  • Handle customers' concerns and/or issues and ensure follow up with proper solutions
  • Accurately schedule appointments and dispatch repair technicians
  • Process all customers' requests in a timely and effective manner
  • Accurately document and record customer/client information in the CRM

WHAT YOU BRING TO THE TABLE:

Minimum 3-5 years' experience in customer service or call center environment 

  • High school diploma or equivalent
  • Ability to proactively listen to customer concerns and find a solution while demonstrating empathy
  • A collaborative Team player attitude
  • Capable of working within a fast-paced environment
  • Excellent communication skills both in English and French
  • Ability to multitask and use several different applications simultaneously
  • Good knowledge of Microsoft Office and Outlook
  • Knowledge of Salesforce CRM (an asset)
  • Strong organizational skills and ability to establish priorities

COMPANY DESCRIPTION

Maroline Distributing is privileged to offer consumers the most complete line of premium kitchen appliances in the world.  In addition to showcasing Sub-Zero's world-renowned refrigeration and wine storage units and Wolf's famous cooking instruments, we are the proud distributors of Asko dishwasher and laundry products, Sirius hoods and Strauss water purification systems.  Together these brands represent the premier kitchen appliances

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