Customer Service Representative, Scotia iTRADE - Ottawa/Vancouver (15h per week)

Offre d’emploi originale

The Customer Service Representative acts as the primary point of contact for clients, assisting with inquiries regarding accounts, trading, and financial products. They are responsible for providing personalized solutions and promoting a client-focused culture within the team.

Détails du poste

Requisition ID: 272120 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE’s client-focused culture by providing exceptional customer service. Is this the right role for you? In this role you will: Assist with client inquiries while delivering memorable service Use discretion and problem solving to own the client experience Provide personalized solutions by recognizing value add solutions Facilitate a culture of passion, accountability, and collaboration by being an active member of your team Do you have the requirements to succeed in this role? We'd love to work with you if you have: Fluency in English and either Mandarin or Cantonese A broad knowledge of investment products and procedures relating to securities settlement The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks Strong written and verbal communication skills The ability to utilize time-management and prioritization skills A positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties While not essential, it would be an asset if you have: Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH) Completed a post-secondary education in Commerce/Business, or Financial Planning Prior work experience in a brokerage or Contact Centre Knowledge of the Financial Services Industry What's in it for you? Competitive pay, the opportunity to gain valuable industry knowledge and experience The opportunity to advance your career through other roles within Wealth Management and Scotiabank A workplace culture built around inclusion, diversity, and potential The opportunity to participate in a customized and comprehensive training program Why Scotia iTRADE? Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. Joining our Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career with Scotiabank. Scotiabank is committed to providing an inclusive, diverse, and accepting environment for all employees. Diverse backgrounds and experiences are what make us better as a whole. If you need specific accommodations during the hiring process let us know and we will work with you. Location(s): Canada : Ontario : Ottawa || Canada : British Columbia : Vancouver Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Ce que vous ferez

The Customer Service Representative acts as the primary point of contact for clients, assisting with inquiries regarding accounts, trading, and financial products. They are responsible for providing personalized solutions and promoting a client-focused culture within the team.

Exigences

Candidates must be fluent in English and either Mandarin or Cantonese, with a broad knowledge of investment products and securities settlement. Strong communication, time-management, and problem-solving skills are essential for success in this fast-paced environment.

Avantages

• Competitive pay • Training program • Career advancement opportunities • Inclusive workplace culture

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Prioritization · Souhaitée
• Communication Skills · Souhaitée
• Anglais · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Problem solving
• Communication skills
• Time management
• Prioritization
• Investment knowledge
• Securities settlement
• Mandarin
• Cantonese
• English
• Financial services
• Brokerage operations
• Outbound Calls
• Inbound Calls
• Accountability
• Private Banking
• Positivity
• American Sign Language (ASL)
• Brokerage
• Commercial Banking
• Call Center Experience
• Cantonese Chinese
• Investments
• Capital Markets
• Mandarin Chinese
• Customer Service
• Language Interpretation
• Document Formatting
• English Language
• Financial Services
• Financial Planning
• Settlement
• Investment Banking
• Problem Solving
• Market Trend
• Wealth Management
• Time Management
• Technical Assistance
• Verbal Communication Skills
• Securities (Finance)

Domaines d’emploi

• Customer Service & Support
• Finance & Accounting
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives