Customer Service Representative

Position Summary Working from our Service Delivery Centre based in Hamilton , this position will be responsible for the efficient and effective coordination of client care. This is Part time hybrid position. Why Join SE Health? Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks. Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first. Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada. Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization Responsibilities Provide schedule planning support to health care team Appropriately schedule staff to ensure continuity of care in the provision of service delivery Update and maintain an electronic client database File and maintain client records Perform data entry of all relevant client, employee and billing information Respond to all caller inquiries with efficiency and appropriate urgency Provide support to billing activities Generate and distribute various scheduling and billing reports Investigate and follow up in errors/discrepancies in services ordered or provided. Other office administrative duties as assigned. Requirements Intermediate data entry/keyboarding skills Experience using a PC database Intermediate reading comprehension and excellent verbal communication skills Demonstrated customer service skills and problem solving Adaptability and the ability to deal with tight deadlines An ability to work independently An ability to prioritize, multi-task and deal with competing priorities Good personal organizational skills Courses in medical administration or health care training are preferred Related work experience and a familiarity with community health care services is preferred Preference for French language skills Basic computer skills in MS Word and MS Excel are preferred About SE Health SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together. COVID-19: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose) Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected] . AI And Compensation Details We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $20.00 per hour .

The Customer Service Representative will coordinate client care efficiently and effectively, providing schedule planning support and maintaining client records. They will also respond to inquiries, support billing activities, and perform various administrative duties.

Candidates should have intermediate data entry skills and experience with PC databases, along with strong customer service and communication abilities. Familiarity with community health care services and courses in medical administration are preferred.

• Comprehensive Benefits • Pension • Flexible Pay Options • Car-Loan Support • Housing Solutions • Exclusive Staff Perks

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Data Entry
• Customer Service
• Problem Solving
• Communication
• Adaptability
• Organizational Skills
• Scheduling
• Database Management

Formation minimale

Certificat de métier

Expérience minimale

0+ ans

Postuler avant le

13 août 2026