Customer Service Representative - Call Centre

Offre d’emploi originale

JOB DESCRIPTIONSunbury Transport Limited is innovative and highly responsive transportation solution company. Specializing in intermodal, over-dimensional flatbed and cross-border shipments, we are always ready to tackle the biggest challenge and provide the best value. At Sunbury we recognize the importance of a strong team. This role is essential in ensuring the smooth coordination and support of our professional drivers, contributing to the overall efficiency of our transportation operations.RESPONSIBILITIESCoordinate and schedule the movement of trucks and drivers to ensure timely deliver…

Détails du poste

JOB DESCRIPTIONSunbury Transport Limited is innovative and highly responsive transportation solution company. Specializing in intermodal, over-dimensional flatbed and cross-border shipments, we are always ready to tackle the biggest challenge and provide the best value. At Sunbury we recognize the importance of a strong team. This role is essential in ensuring the smooth coordination and support of our professional drivers, contributing to the overall efficiency of our transportation operations.RESPONSIBILITIESCoordinate and schedule the movement of trucks and drivers to ensure timely deliveries.Communicate with drivers to provide instructions, updates, and real-time support.Monitor and track truck locations and shipment statuses, addressing any delays or issues.Collaborate with clients, suppliers, and internal teams to optimize logistics operations.Maintain accurate records, prepare reports, and document communications.Respond to and resolve emergencies, accidents, or incidents during shifts.Ensure compliance with transportation regulations and company policies.Support drivers with route planning, fueling, and other logistical needs.QUALIFICATIONSPost-secondary education; a focus in supply chain or logistics is an asset.Demonstrates ability to analyze complex situations and develop solutions.Strong team player who's comfortable working independently or with others, and easily adjusts to different work styles and environments.Flexible and agile in a fast-paced environment.Ability to think critically and adapt strategies to achieve resultsExcellent communication skills for effective stakeholder engagement.Availability to work night shiftsABOUT USFounded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.We appreciate your interest in our company however only those candidates selected for an interview will be contacted.ABOUT THE TEAMSunbury Transport is a premier transportation company, specializing in US and Canadian cross-border shipments as well as domestic Canadian shipments, offering logistics services and managing freight via truckload van, flatbed, bulk materials and container service. We draw on exceptional teams - in the office and on the road - to provide diverse and innovative trucking and logistics solutions.

Compétences indiquées

• Dedicated · Souhaitée
• Service à la clientèle · Souhaitée
• materials · Souhaitée
• Teams · Souhaitée
• Compliance · Souhaitée
• Communication · Souhaitée
• Logistique · Souhaitée
• Agile · Souhaitée
• Communication Skills · Souhaitée
• efficiency · Souhaitée
• Customer · Souhaitée
• coordination · Souhaitée