Quality people. Innovative solutions.
Montréal, Québec
Since 1995, VOXDATA has been supplying outsourced call centre services, 24 hours a day, seven days a week, to meet all frontline customer relations needs. To date we have successfully managed over 400 call programs. We specialize in the development of flexible, effective, and cost-effective solutions for customers in a variety of fields, including • Finance • Insurance • Utilities • Energy • Telecom With facilities in Canada’s two major economic and social centres, Montreal and Toronto, we can serve your English- and French-speaking customers with complete transparency. This will give your clients a sense of comfort that they are speaking to an agent who understands and speaks the same language. Our Vision: “to be the leading outsourcer of customized, innovative contact centre solutions”. Our Mission: Through strategic partnerships with our clients, we will strive to be an innovative leader committed to providing high value, qualitative contact centre solutions by leveraging the best practices, industry expertise, and leading-edge technology. Our Mission and our commitment are driven by the following quality centric values: • Client Satisfaction • Integrity • Respect • Accountability • Collaboration We foster this culture through empowering, engaging, investing, educating and measuring our employees.
Hybride · Montréal
The Team Lead is responsible for supervising, coaching, and developing a team of over 10 agents to ensure operational success across multiple communication channels. They will monitor performance metrics, facilitate training, and maintain a positive, high-performing work environment.
Hybride · Montréal
The agent will serve as a primary point of contact for clients, answering inquiries via phone, email, and other channels. They are responsible for guiding customers through processes, resolving issues professionally, and maintaining accurate client records.
Hybride · Montréal
Lead and coach a team of agents providing customer service across phone, email, and chat channels. Monitor performance indicators and implement improvement strategies to ensure high-quality service delivery.