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Title: Customer Relations Representative-C0852

Job Close Date: May 21, 2026

File Number:

3648

Employee Group:

Local 101

Service Area:

Enterprise Supports

Division:

Service London

Job Type:

Full-Time Permanent

# of Openings:

1

Summary of Duties:

Reports to the Manager, Business Services through the Coordinator, Customer Service. Responds to complaints and inquiries from the general public, elected officials and City staff regarding by-laws and the maintenance of City infrastructure.

Work Performed:

• Receive, respond to and record complaints and inquiries received through various channels regarding city property, streets, parks, garbage/recycling programs, by-law enforcement, construction administration and property standards, according to established protocols; redirect calls to appropriate operational staff as necessary.
• Relay information/responses received from other staff for inquiries requiring additional information.
• Dispatch urgent or emergency calls to operations supervisor.
• Provide service to Private Drain Connection repair applications: locate private drain connections by accessing files and electronic documents; complete work order form for signature by property owner; forward copied work order form to Sewer Operations and file additional copy.
• Respond to inquiries regarding infrastructure: view online roadside drawings locate easements; and update Lawyer’s Letters database according to easement locations.
• Provide information to City staff and the public regarding property line locations, easements, sewer locations, or other related information by accessing city maps and providing a measurement which is automatically calculated. Also access utility company websites for information.
• File plans and drawings and complete other clerical work.
• Perform related duties as assigned.

Qualifications:

Completion of a one-year Community College Certificate in Office Administration, Business or a related field.

Experience:

One year of previous related experience is required.

Specialized Training & Licenses:

Skills and abilities in the following areas are necessary:

• Demonstrated consistent excellence in delivering customer service.
• Demonstrated proficiency in word processing, spreadsheets and various software.
• Excellent verbal and written communication skills.

Compensation & Other Information:

$48,686 - $67,856 (Level 8)
This posting is for one (1) permanent full-time position being filled on a permanent basis.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
NOTE: Applicants may be required to complete a job related test.

Police Record Check:

The successful candidate will be required to complete a Criminal Record Check.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Phone: 519-661-4930, TTY: 519-661-4889, Email: mycareer@london.ca**.**