Essential Experience in customer service Ability to handle multiple requests simultaneously Clear and structured communication Strong proficiency with computer tools Strong Assets Experience as a technician (RV, automotive, electrical, or similar) Understanding of systems (12V, components, installations) Ability to quickly understand a client’s technical needs

Profil Behavioral Profile Structured and organized Quick in analysis and decision-making Solution- and efficiency-oriented Comfortable in a dynamic environment Key Performance Indicators (KPIs) KPI

Customer response time

< 24h

Quality of qualification

Reduction in dispatch errors

Customer satisfaction

High / positive follow-up

Sales opportunities

Conversion on incoming requests

Organization

Zero omissions / rigorous follow-up