Engages with customers via telephone or electronic inquiries to address
inquiries and admin-related activities
Coordinates pre- and post-sale actions to ensure customers are meeting TIC
certification requirements and product or service adoption timelines
Works within standard operating procedures under supervision to develop and
share quotes using standardized pricing tools
Client follow-up and aid in turning quotes into orders. Process quotes into
Orders using ERP
Support account managers & SE/ISEs by performing included but not limited to
admin-related tasks
Applies experience and skills to complete assigned work within own area of
expertise
Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs,
delivery teams and engineers, etc.) when appropriate
Track account history and supply data from internal sources as requested by
account owners and representatives to facilitate deeper knowledge of account
and account opportunities
Collaborates with internal resources to resolve customer inquiries and ensure
that the customer receives the proper message to ensure complete
understanding and results requested
Based on the relationship and deep understanding of the customer and needs,
provides input to account manager or SE/ISE to inform sales strategy where
applicable
Build an internal UL problem-solving network and proactively engage internal
personnel to
anticipate problems, improve delivery, and develop solutions that improve
ULS’ customer experience
Meet established timelines for pre-and post-sales activities.
Engages with customers via telephone or electronic inquiries to address
inquiries and admin-related activities
Coordinates pre- and post-sale actions to ensure customers are meeting TIC
certification requirements and product or service adoption timelines
Works within standard operating procedures under supervision to develop and
share quotes using standardized pricing tools
Client follow-up and aid in turning quotes into orders. Process quotes into
Orders using ERP
Support account managers & SE/ISEs by performing included but not limited to
admin-related tasks
Applies experience and skills to complete assigned work within own area of
expertise
Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs,
delivery teams and engineers, etc.) when appropriate
Track account history and supply data from internal sources as requested by
account owners and representatives to facilitate deeper knowledge of account
and account opportunities
Collaborates with internal resources to resolve customer inquiries and ensure
that the customer receives the proper message to ensure complete
understanding and results requested
Based on the relationship and deep understanding of the customer and needs,
provides input to account manager or SE/ISE to inform sales strategy where
applicable
Build an internal UL problem-solving network and proactively engage internal
personnel to
anticipate problems, improve delivery, and develop solutions that improve
ULS’ customer experience
Meet established timelines for pre-and post-sales activities.
