• As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues
• The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues
• They should be able to recognize, investigate, and escalate client-reported issues related to our platforms
• If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands
• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Benefits

• Competitive Pay with discretionary bonus packages which may include company stock grants
• Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
• 401k Retirement Savings Plan (generous company match)
• Daily Lunch Allowance
• Wellness Incentives
• Flexible Spending Accounts
• Paid Personal Time and Sick Leave- Adaptable to a constantly changing technical environment
• Excellent command of written and spoken English & Mandarin a must
• Experience with financial products and services is a plus
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience working with support ticketing systems
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• 1+ years in a client-facing support role
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Bachelor’s degree, preferred if in a technical field- We thank all applicants. However, only those selected for an interview will be contacted