Thank you for your interest in a career with ACT Energy Technologies! ACT is pleased to offer competitive wages, a comprehensive benefits package, retirement & savings plan and excellent opportunities to grow and develop your career.

ACT Energy Technologies is a leader in the directional drilling industry, delivering dependable trenchless solutions for energy, utilities, and infrastructure projects. Our operations rely on reliable technology to support field crews, project teams, and office staff across multiple locations. We are seeking a Helpdesk Support Technician who thrives in a fast paced, hands on environment and understands the critical role technology plays in keeping crews productive and safe. This role will provide first level technical support to office and field personnel and be responsible for troubleshooting hardware, software, and connectivity issues, maintaining IT assets, and ensuring minimal downtime for critical operational systems.

RESPONSIBILITIES

• Monitor and respond to support requests via phone, email, and the IT service ticketing platform, owning incidents through to resolution
• Troubleshoot and resolve hardware, software (including in house developed applications), and connectivity issues for Windows and macOS endpoints
• Support Microsoft 365 client applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office apps; perform basic tenant and administrative tasks as assigned
• Perform network troubleshooting related to Wi Fi, VPN connectivity, and DNS/DHCP; coordinate with team members as required
• Assist with endpoint management activities such as imaging, device configuration, software deployment, patching, and troubleshooting endpoint security/EDR alerts
• Provision, modify, and maintain user accounts, access permissions, and group memberships in Active Directory and Microsoft 365
• Create, update, and maintain IT tickets with accurate categorization, impact and urgency assessment, troubleshooting notes, and resolution details
• Escalate complex incidents with clear replication steps, documented findings, relevant logs, and follow up through closure

EXPERIENCE/ Education

• High School Diploma
• Post-secondary diploma or an equivalent IT certification (e.g., CompTIA A+, Network+, Microsoft) is an asset.
• 0–3 years of experience in service desk, desktop support, or technical customer support environment.
• Working knowledge of PC hardware, operating systems (Windows), and common enterprise applications.
• Familiarity or hands-on experience with Microsoft 365 and Windows enterprise environment

ACT Energy Technologies is an Equal Opportunity Employer. Whether you are a qualified applicant or already a member of our team, our intent is to treat everyone fairly,