Telephone Operator

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.

Overview

This position involves routine repetitive work in operating a central multi-line telephone serving various sections of municipal RCMP Detachment. The essential responsibility is the efficient operation of the multi-line telephone requiring good knowledge of RCMP federal, provincial and municipal department functions.

Examples of key responsibilities include, but are not limited to:

• Takes messages and provides general information to the public.
• Provides information in a prompt, accurate and courteous manner.
• Responding to telephone calls in a law enforcement setting.

Knowledge, Skills & Abilities:

• Sound knowledge of standard multi-line telephone operations as well as the functions of various RCMP sections, external clients and officials.
• Ability to operate a multi-line telephone system calmly and effectively at times under heavy load conditions.
• Ability to deal courteously and effectively with the public.
• Ability to answer a variety of internal and external inquiries orally and in writing through the telephone, email, VMAIL & CPIC and in person.
• Ability to understand, follow and relay messages and instructions.
• Ability to prepare and maintain non-complex records using Microsoft Excel & Microsoft Word Perfect.
• Ability to train and instruct relief operators.
• Ability to use CPIC, LEIP, PROS, and PRIME software programs.
• Ability to use REDMS or a similar records management system.
• Ability to perform multiple tasks simultaneously, work well under pressure and deal with stressful situations with professionalism.
• Ability to obtain and maintain an RCMP Enhanced Security Clearance.
• Proficiency in another language would be considered an asset.

Qualifications and Experience:

Completion of grade 12 supplemented by courses relevant to the position plus sound related experience in a busy office environment. An equivalent combination of training and experience may be considered.

Additional Information:

Employee Group:

CUPE Local 718

Position Status:

Auxiliary

Duration of Appointment:

NA

Salary Range:

31.22 to 36.69

Hours of Work:

must be available various shifts during Monday to Friday 08:00-16:00

Application Posted:

5/5/26

External Closing Date:

5/18/26

PCC#: