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Détails du poste

Position: Customer Service Representative & Inventory Analyst Industry: Pharmaceutical Location: Oakville, Ontario Employment Type: Full-Time About us: Xediton is a specialty pharmaceutical company with a focus on meeting the needs of patients, physicians, and partners. We are committed to developing, partnering, and making available new and established medicines to promote the health of Canadians. We are located in Oakville, Ontario. For more information, please visit www.xediton.com Job Description & Key responsibilities: The Customer Service Representative & Inventory Analyst will provide service to both external customers and also support internal management Specific responsibilities include: Answer all customers’ calls regarding complaints, back orders, return authorizations, price requests, product information; contact customers with product changes or price differences in a timely, courteous and effective manner. Order Entry: Process orders by entering phone, EDI orders, e-mail and fax orders; contact customers regarding price differences, wrong product number, product number changes and any other problems with their order. Invoicing and Payments: Keep Customer and Supplier accounts up to date by posting invoices, payments and receipts. Maintain Customer Database Compile up- to-date information for internal staff; reports may include sales reporting, backorders, inventory position, etc. Prepare shipping and tracing information for customers as required Act as a liaison between warehouse and customers in managing their account with respect to orders, shipping errors, returns and general enquiries Answer/route telephone calls, greet visitors, schedule meetings and other clerical duties as directed by Supervisor Track inventory from manufacturing through to in-transit and delivery Assist with inventory physical counts; Investigate, and help resolve all inventory discrepancies Reconcile inventory at various locations and identify any discrepancies Accurate inventory management Receive product complaints and adverse drug reactions from customers and Healthcare professionals and document or forward as appropriate Skills & Qualification The successful candidate is a highly motivated, enthusiastic and dynamic team player who is resourceful and dedicated and has competencies in adapting to changing environments. Competencies: Post-secondary education in Business Administration, Customer Service, Office Administration, Communications, or a related field is considered an asset. 3+ years of experience in Customer Service environment Proficient computer skills, which would include Microsoft Office (Word, Excel, Outlook) Excellent communication skills (written and oral) Experience and familiarity with a Customer service and office environment Strong analytical and problem-solving skills. Developed interpersonal skills; good team player French language skills are not required but would be an asset Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines, works well under pressure and has a sense of urgency Maintain a high degree of accuracy and attention to detail Salary: $50,000 to $55,000 per annum If this opportunity is of interest to you and are looking to working in a small company with growth opportunities, we would like to speak with you. While we appreciate the interest of all applicants, only candidates selected for an interview will be contacted. We are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. We do not use artificial intelligence (AI) to screen, rank, or make decisions about resumes or job applicants. All resumes are reviewed by members of our Human Resources and/or hiring teams. Candidates are assessed based on their qualifications, skills, experience, education, and the requirements of the position.

Ce que vous ferez

The role involves managing customer inquiries, processing orders, and handling invoicing and payments. Additionally, the candidate will track inventory from manufacturing to delivery and resolve inventory discrepancies.

Exigences

Candidates should have 3+ years of customer service experience and proficiency in Microsoft Office. Post-secondary education in Business Administration or a related field is considered an asset.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• Microsoft Office · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Inventory Analysis
• Order Entry
• Invoicing
• Microsoft Office
• Analytical Skills
• Problem Solving
• Interpersonal Skills
• Organizational Skills
• Attention To Detail
• Written Communication
• Oral Communication

Domaines d’emploi

• Customer Service & Support
• Logistics
• Healthcare
• Administrative
• Manufacturing